All registered users have the option to track their orders by clicking on Track order.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the shopping cart checkout page.

There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 7-10 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.

Yes, we deliver outside India but only for few selected destinations. For international orders please see the Shipping Destinations section under Shipping Policy.

Yes, you can send any of the products available on www.taneira.com as gifts to your loved ones along with a personalized message.

Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product:
• Pan Card
• Driving License
• Passport
• Voter ID Card
• Aadhar Card

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. Please refer to our  Return & Exchange Policy for details.
Please note that you have to call us on 1800-266-0123 or write to ecomsupport@titan.co.in within 7 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.

For domestic delivery our logistic partner is Ecom Express, Blue Dart and Delhivery.
For international delivery our logistic partner is UPS.

Due to unforeseen circumstances, it might happen that your delivery might get delayed. We will inform you about the same and make sure that the product is shipped at the earliest. However, you can call us on 1800-266-0123 or write to ecomsupport@titan.co.in for any assistance.

No, you can shop as a guest on www.taneira.com if you do not want to register on this website. However, we strongly recommend that you register on www.taneira.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience.Please sign in

You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system-generated password on your registered email address. However, you should set a new password once you sign in with the system generated password.

You can edit your personal details by accessing the “edit profile” section in My Account. Kindly login for the same

No, you can have only one account linked to a single e-mail address.

We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy policy.

Domestic Orders

Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.taneira.com will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.

International Orders

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

NOTE : Indian issued cards will not be accepted for international orders.

1. Visa
2. MasterCard
3. AMEX
4. Diners
5. JCB

We accept the following cards for domestic & international payments

If you are not comfortable making an online payment on www.taneira.com, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (COD) payment is INR 50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.

Currently Gift Vouchers, Gift Cards are not available on COD.

NOTE : COD is not applicable for International Orders. As per the Indian Govt's rule, denominations of Rs 500 and Rs 1000 are deemed to be illegal tenders effective 9th November 2016. Therefore, these currency notes will not be accepted by our delivery personnel for any orders placed via COD as a payment option.

All products being sold on www.taneira.com are exactly the same as those being sold in the retail stores.

Currently, we will only deliver products which are available on our website.

You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.

Yes. There could be a price difference in products being sold in the retail stores and on taneira.com. as the tax implication is different for every state.

Encircle is Titan’s Unified Loyalty program which allows members to earn & redeem points across all Titan brand stores & at www.taneira.com. Every customer who shops at any of the following Titan showrooms & www.taneira.com becomes an encircle member – Taneira, Tanishq, Goldplus, MIA, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus.

Membership is voluntary and open to all Indian citizens. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable.

Offline enrollment:

Every customer who shops at any of the following Titan showrooms becomes an encircle member – Taneira, Tanishq, Goldplus, MIA, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus. Customer mobile number will be queried in POSS for his membership status & if the customer is already a member then he will be billed with the existing encircle number, if not the customer will be assigned with a membership number.

E-com enrollment:

Any customer who transacts at taneira.com will become an encircle member provided he opts for the membership. Customer selects a product & while checking out he will mention his mobile number for final billing, mobile number will be verified for membership status & an OTP will be triggered for validation purpose. Upon successful validation of OTP, membership number will be allocated or displayed automatically. For any future transactions, customers can use the same membership Id. Customers will be identified through mobile number in taneira.com.

After selecting the desired product, customer will prepare for checkout. While checking out customer has to provide the mobile number & at the back end mobile number will be queried for membership status. If customer is already a member then he/she will have to update his encircle number, if he is not sure about the number then he can query his encircle registered mobile number at taneira.com & system will throw the membership number mapped to registered mobile number

Offline Redemption:

While making purchases at Tanishq, Goldplus, Zoya, MIA, World of Titan, Fastrack, Helios & Titan Eye plus outlets across India, provide registered mobile number to the cashier before final billing to redeem points. Available points can be redeemed at the will of customer at store. OTP is must to redeem points at store as well as online. Points will be credited only when membership number is provided while billing or check out.

Online redemption: Encircle redemption is applicable only for login/sign users. After the OTP verification the user can reedem available encircle points.

OTP is must for all redemptions irrespective of number of points being redeemed.

OTP will be triggered automatically to the encircle registered mobile number when point redemption is initiated, if the OTP is not received within 2 minutes, then customer can follow steps:

1. Customer will have to call IVR number 080-45300005 from their encircle registered mobile#

2. Customer will be given options to choose what type of OTP he needs

a. Option (1) will give him redemption OTP

3. Once customer select (1) then customer registered mobile# & OTP type(option1) will be passed on to CRM at the backend

4. CRM will pass on the redemption OTP to IVR system

5. OTP is passed on to Customer via IVR system

Customer need to call 1800-108-4826 to update his Latest Mobile number, after few validation questions from call center executive, mobile number will be updated in CRM if the customer answers are satisfying.

Yes, Points earned in store or online can be redeemed at store as well as online & vice-versa.

When customer transacts at taneira.com, earned points will start reflecting in their encircle account within 15 days from transaction.

Points are calculated on following criteria:*Points earned for every Rs. 1000 spent on non-discounted products

*Points earned for every Rs. 1000 spent on discounted products

1 Point = 1 Rupee

Upgrade/Downgrade of Tiers will be based on cumulative points earned by the member in a period of 24 months from the date of enrollment or last Upgrade/Downgrade date. Member has to maintain the threshold points in 24 months from the date of Tier upgrade to retain tier, he will be downgrade to one level if criteria not met.(Please refer points slabs required to maintain tier).

Encircle points CAN be earned for the following:

- Bank offer

- Employee discount

Encircle points CANNOT be earned for the following:

-Coupon Discount

-Special coupon

-Coupon discount + Bank offer

-Product discount

-Product discount + Coupon discount

-Product discount + Bank offer

-Product discount + Employee discount

-Product discount + Coupon discount

-Bank offer + Employee discount
 

When goods are returned/transactions cancelled, Points debiting will be done based on the points earned as per the customer’s transacted tier not on the lowest tier.

Each mobile number will have only one membership number assigned to it however if there is a multiple card assigned to one mobile number then customer need to call up 1800-108-4826 to merge his cards to one card. All his points will be transferred to active card & customer can start earning & burning of points thru this card. All existing encircle customers who are transacting online has to validate their mobile number in their first log in after integration.

Earned encircle points are valid for two years from the date of earning, customer can redeem points with in that period otherwise points will expire on the set date. Customers will be reminded on various occasions on the expiry of points.

Customer can check his points balance by logging in to www.titanencircle.com or he can call on encircle IVR number “080-45300005” & follow instructions to know his points balance.

Encircle Membership is valid for lifetime, customer do not have option to deactivate membership. Even If customer is coming back to us after log gap then also he will be recognized with same old membership number provided customer is using the encircle registered mobile number.

Purchase of gold coins/bars & Gift cards are excluded from Titan Encircle program. Customers cannot redeem their Titan Encircle points for the purchase of gold coins/bars & Gift cards.

Orders once placed can only be cancelled prior to shipment. Refer to Cancellation policy

Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return and exchange policy for details.

Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section Return and exchange policy

You can call us on 1800-266-0123 and write to customercare@titan.co.in to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.

For international orders, please check the International Order section under Return Policy.

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Return and exchange Policy  section for details.
Call us on 1800-266-0123 or write to ecomsupport@titan.co.in within 7 days of receipt of the product to report the incident.

For international orders, please check the International Order section under Return and exchange policy

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Return and exchange policy for details.

For International Orders, please check the International Order section under Return and exchange policy.

We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier. For International Orders, please check the International Order section under Return and exchange policy

Titan is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.

The order can be returned within 7 days from the date you received the product. You need to call the customer care on 1800-266-0123 or email us at ecomsupport@titan.co.in stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping.

Take the following step:

a) Pack your order in original packaging and mention your name, order number, and mobile number.

b) Enclose the original invoice, guaranty/warranty card & other tags, if any.

c) Our logistic partner will pick this package from you.

d) Post-inspection, only after we get a go-ahead from the QA (quality assurance) team the refund process will be initiated.

For International Orders, please check the International Orders section under Returns and Exchange policy.

No, you can’t return any product bought from www.taneira.com at any physical store of Titan Company.

Our policy doesn’t allow us to exchange any product.

After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.
For international orders, please check the International Order section under Return and exchange policy

Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 30 working days.
For international orders, please check the International Order section under Return and exchange policy

Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

Once the refund process is initiated, it will take 7-30 working days from the receipt of the returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer).

If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at the time of registration/placement of order. It may take up to 30 working days.
For a refund on COD orders refer to section below under Cash on Delivery.

For International Orders, please check the International Order section under For International Orders, please check the International Order section under Returns and Exchange policy.

We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-108-1100 or email us at ecomsupport@titan.co.in

Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

We do not charge any extra amount for COD service.

All the products featuring on www.taneira.com are available for COD, except gift cards/vouchers.

Currently, orders of cart value between INR 1000 to INR 50,000 for selected pin-code addresses within India are eligible for COD service.

There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

No, you can place maximum of 3 COD orders in a day

Currently we are serving selected pin codes for COD. Please check if we do COD to your Pincode in the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

You need to call the customer care on 1800-266-0123 or email us at ecomsupport@titan.co.in to cancel your order, but note that the order can be cancelled only before shipping.

Our delivery partners will only accept Indian Rupees. Denominations of old Rs 500 and Rs 1,000 notes which are deemed illegal as on 9th November 2016 will not be accepted

Currently Titan Company Limited through its website www.taneira.com offers delivery to the following countries apart from India:

• Australia
• Bahrain
• Canada
• Germany
• Italy
• Kenya
• Kuwait
• Malaysia
• Nepal
• Netherlands
• New Zealand
• Oman
• Portugal
• Qatar
• Romania
• Saudi Arabia
• Singapore
• South Africa
• Spain
• Sri Lanka
• United Arab Emirates
• United Kingdom
• United States

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.

It will take approximately 2-3 weeks after the confirmation of the order; provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches the destination.

Yes, in case of international order customer will have to bear all the shipping charges. Please refer to our Shipping & Handling Charges under "Shipping Policy" for more details. Please note that all products/consignments are dispatched on the “Delivery Duty Unpaid” (DDU) basis. Our logistics partner will contact you with respect to all the information of the applicable duty to be paid at the destination, before making the delivery of the product,

Yes, for all international orders, your cart value should be maximum of $10000. Shipping charges will be $30 per order.

Currently, we do not accept any returns or exchanges of our products, in case of international orders, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on 1800-266-0123 or writing to us on ecomsupport@titan.co.in

For international orders, currently we do not provide for refund policy. Although, Titan will refund the amount to the customer only under following two circumstances and at the sole discretion of Titan:

1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).

2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Titan like shipment expenses both to and fro, customs paid and any other charges.