Help & FAQS

Hi!
How can we help you?

Help Categories:
  • Order Delivery and Shipping
  • My Account
  • Payment and Transactions
  • Returns and Cancellations
  • Refunds
  • Questions regarding COD
  • International Shipping
Product FAQs
Order Delivery and Shipping

How can i know the status of my order?

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All registered users have the option to track their orders by clicking on Track order.

What happens if my order is lost in transit?

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In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Where do you deliver within India?

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Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

I live outside India. can I order for something to be delivered in India?

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Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the shopping cart checkout page.

Do I need to pay shipping delivery charges?

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There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

How soon will I receive my order?

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The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 7-10 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy  section.

Do you deliver outside India?

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Yes, we deliver outside India but only for few selected destinations. For international orders please see the Shipping Destinations section under Shipping Policy.

Can I send gifts to my loved ones?

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Yes, you can send any of the products available on www.taneira.com as gifts to your loved ones along with a personalized message.

What happens if I'm not at home when the delivery is made?

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Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product:
• Pan Card
• Driving License
• Passport
• Voter ID Card
• Aadhar Card

 

What should I do if the product delivered is damaged?

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In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. Please refer to our  Return & Exchange Policy for details.
Please note that you have to call us on 1800-266-0123or write to ecomsupport@titan.co.in within 7 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.

Which courier company do you use for delivery?

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For domestic delivery our logistic partner is Ecom Express, Blue Dart and Delhivery.
For international delivery our logistic partner is UPS.

What do I do if I have not received my order yet?

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Due to unforeseen circumstances, it might happen that your delivery might get delayed. We will inform you about the same and make sure that the product is shipped at the earliest. However, you can call us on 1800-266-0123or write to ecomsupport@titan.co.in for any assistance.

My Account

Do I need to register to be able to shop at www.taneira.com?

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No, you can shop as a guest on www.taneira.com if you do not want to register on this website. However, we strongly recommend that you register on www.taneira.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience.Please sign in

I dont remember my password. What do I do?

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You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system-generated password on your registered email address. However, you should set a new password once you sign in with the system generated password.

Can I edit my personal details?

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You can edit your personal details by accessing the “edit profile” section in My Account. Kindly login for the same

Can I have multiple accounts linked to the same email ID?

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No, you can have only one account linked to a single e-mail address.

Are the personal details that I have shared with you secure?

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We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy policy.

Payment and Transactions

What are the payment options available?

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Domestic Orders

Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.taneira.com will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.

International Orders

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

NOTE : Indian issued cards will not be accepted for international orders.

Which credit cards are accepted for domestic and international payments?

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1. Visa
2. MasterCard
3. AMEX
4. Diners
5. JCB

We accept the following cards for domestic & international payments

Which domestic cards are accepted?

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Debit Cards - Visa Gateway

Debit Cards - MasterCard

Andhra Bank - Visa Only

Axis Bank

Axis Bank Limited - Visa Only

Bank Of India

Bank of Baroda - Visa Only

Canara Bank

Barclays Bank Plc - Visa Only

Central Bank of India

Canara Bank - Visa Only

Citibank

City Union Bank Ltd - Visa Only

Corporation Bank

Corporation Bank - Visa Only

Federal Bank

Dena Bank - Visa Only

HDFC Bank

Deutsche Bank AG - Visa Only

ICICI Bank

Federal Bank - Visa Only

IDBI Bank

GE Money Financial Services Ltd - Visa Only

Indian Bank

HDFC Bank Limited - Visa Only

Punjab National Bank

ICICI Bank - Visa Only

Standard Chartered Bank

IDBI Bank - Visa Only

State Bank Of India

Indian Overseas Bank - Visa Only

The Royal Bank of Scotland

IndusInd Bank - Visa Only

Union Bank of India

Kotak Bank - Virtual card - Visa Only

YES Bank

Karur Vyasa Bank - Visa Only

 

Laxmi Vilas Bank - Visa Only

Maestro Cards

Standard Chartered Bank - Visa Only

Citibank

State Bank Of India - Visa Only

State Bank of India

Syndicate Bank - Visa Only

 

Union Bank of India - Visa Only

 

Accepted Domestic Banks for Payment through Net Banking?

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Internet Banking - Retail

 

Allahabad Bank

Laxmi Vilas Bank - Retail Net Banking

Andhra Bank

Oriental Bank of Commerce

Axis Bank

Punjab & Sind Bank

Bank of Bahrain and Kuwait

Punjab National Bank - Retail Banking

Bank of Baroda - Retail Banking

Shamrao Vitthal Co-operative Bank

Bank of India

South Indian Bank

Bank of Maharashtra

State Bank of Bikaner & Jaipur

Canara Bank

State Bank of Hyderabad

Central Bank of India

State Bank of India

City Union Bank

State Bank of Mysore

Corporation Bank

State Bank of Patiala

Deutsche Bank

State Bank of Travancore

Development Credit Bank

Syndicate Bank

Dhanlakshmi Bank

Tamilnad Mercantile Bank Ltd.

Federal Bank

UCO Bank

HDFC Bank

Union Bank of India

ICICI Bank

United Bank of India

IDBI Bank

 

Indian Bank

Internet Banking - Corporate

Indian Overseas Bank

Karur Vysya Bank

IndusInd Bank

Lakshmi Vilas Bank

ING Vysya Bank

Punjab National Bank

Jammu and Kashmir Bank

Bank of Maharashtra

Karnataka Bank Ltd

Bank of Baroda

Karur Vysya Bank

Bank of India

Catholic Syrian Bank

State Bank of India

Kotak Mahindra Bank

Union Bank of India

Yes Bank Ltd

 

Vijaya Bank

 

Is Cash on Delivery Available?

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If you are not comfortable making an online payment on www.taneira.com , you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (COD) payment is INR 50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.

Currently Gift Vouchers, Gift Cards are not available on COD.

 

NOTE : COD is not applicable for International Orders. As per the Indian Govt's rule, denominations of Rs 500 and Rs 1000 are deemed to be illegal tenders effective 9th November 2016. Therefore, these currency notes will not be accepted by our delivery personnel for any orders placed via COD as a payment option.

Is there any difference in the products available on www.taneira.com and at the retail stores?

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All products being sold on  www.taneira.com are exactly the same as those being sold in the retail stores.

Can you arrange for the delivery of a product which is available in the retail store but not available online?

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Currently, we will only deliver products which are available on our website.

How can I find a particular product that I am looking for?

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You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.

Is there a price difference between products sold in retail stores and this website?

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Yes. There could be a price difference in products being sold in the retail stores and on taneira.com. as the tax implication is different for every state.

Returns and Cancellations

How can I cancel my order?

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Orders once placed can only be cancelled prior to shipment. Refer to Cancellation policy

In case I change my mind about the size picked up, can I replace the order?

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Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return and exchange policy  for details.

Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section Return and exchange policy

What do I do if I receive the wrong product?

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You can call us on 1800-266-0123 and write to customercare@titan.co.in to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.

 

For international orders, please check the International Order section under Return Policy.

 

 

The product that I received was damaged and I want to return it. What do I do?

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In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Return and exchange Policy    section for details.
Call us on 1800-266-0123or write to ecomsupport@titan.co.in within 7 days of receipt of the product to report the incident.

For international orders, please check the International Order section under Return and exchange policy

What is the return policy?

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You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Return and exchange policy  for details.


For International Orders, please check the International Order section under Return and exchange policy.

Do I need to pay for the return shipment if I return my order?

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We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier. For International Orders, please check the International Order section under Return and exchange policy

Are there certain products which are not eligible for return?

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Titan is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.

How do I return my order?

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The order can be returned within 7 days from the date you received the product. You need to call the customer care on 1800-266-0123or email us at ecomsupport@titan.co.in stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping.

Take the following step:

a) Pack your order in original packaging and mention your name, order number, and mobile number.

b) Enclose the original invoice, guaranty/warranty card & other tags, if any.

c) Our logistic partner will pick this package from you.

d) Post-inspection, only after we get a go-ahead from the QA (quality assurance) team the refund process will be initiated.

For International Orders, please check the International Orders section under Returns and Exchange policy .

Can I return the product bought from www.taneira.com at any physical store of Titan Company?

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No, you can’t return any product bought from www.taneira.com at any physical store of Titan Company.

What is the exchange policy?

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Our policy doesn’t allow us to exchange any product.

Refunds

How do I get my refund after cancellation?

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After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.
For international orders, please check the International Order section under Return and exchange policy

 

When will I get my refund?

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Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 30 working days.
For international orders, please check the International Order section under Return and exchange policy

 

How will I receive my refund?

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Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

Once the refund process is initiated, it will take 7-30 working days from the receipt of the returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer).

If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at the time of registration/placement of order. It may take up to 30 working days.
For a refund on COD orders refer to section below under Cash on Delivery.

For International Orders, please check the International Order section under For International Orders, please check the International Order section under Returns and Exchange policy.

 

I was supposed to receive refunds by now, but I have not. What do I do?

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We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-108-1100or email us at ecomsupport@titan.co.in

Questions regarding COD

What is cash on delivery payment option?

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Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

Is there any extra charge to be incurred due to Cash on Delivery?

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We do not charge any extra amount for COD service.

Which products are eligible for Cash on Delivery?

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All the products featuring on www.taneira.com are available for COD, except gift cards/vouchers.

Is there any limit on the cart value for me to order as COD?

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Currently, orders of cart value between INR 1000 to INR 50,000 for selected pin-code addresses within India are eligible for COD service.

Can I place as many orders as I wish by way of COD?

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There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

No, you can place maximum of 3 COD orders in a day

Which pin codes are eligible for Cash on Delivery

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Currently we are serving selected pin codes for COD. Please check if we do COD to your Pincode in the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

What are the other terms and conditions for Cash on Delivery?

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Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

How do I cancel my order if I have ordered through Cash on delivery?

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You need to call the customer care on 1800-266-0123 or email us at ecomsupport@titan.co.in to cancel your order, but note that the order can be cancelled only before shipping.

What are the acceptable currencies for a COD order?

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Our delivery partners will only accept Indian Rupees. Denominations of old Rs 500 and Rs 1,000 notes which are deemed illegal as on 9th November 2016 will not be accepted

International Shipping

Where does Taneira deliver outside India?

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Currently Titan Company Limited through its website www.taneira.com offers delivery to the following countries apart from India:

  • Australia
  • Bahrain
  • Canada
  • Germany
  • Italy
  • Kenya
  • Kuwait
  • Malaysia
  • Nepal
  • Netherlands
  • New Zealand
  • Oman
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • South Africa
  • Spain
  • Sri Lanka
  • United Arab Emirates
  • United Kingdom
  • United States

How can I pay for the international order?

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Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.

How much time it will take to deliver the product?

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It will take approximately 2-3 weeks after the confirmation of the order; provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches the destination.

Are there any additional charges on international shipping?

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Yes, in case of international order customer will have to bear all the shipping charges. Please refer to our Shipping & Handling Charges under "Shipping Policy" for more details. Please note that all products/consignments are dispatched on the “Delivery Duty Unpaid” (DDU) basis. Our logistics partner will contact you with respect to all the information of the applicable duty to be paid at the destination, before making the delivery of the product,

Is there any limitation of value (minimum and/or maximum) on ordering any product?

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Yes, for all international orders, your cart value should be maximum of $10000. Shipping charges will be $30 per order.

What is the return policy on international orders?

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Currently, we do not accept any returns or exchanges of our products, in case of international orders, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on 1800-266-0123or writing to us on ecomsupport@titan.co.in

For international orders, currently we do not provide for refund policy. Although, Titan will refund the amount to the customer only under following two circumstances and at the sole discretion of Titan:

1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).

2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Titan like shipment expenses both to and fro, customs paid and any other charges.

Still have questions?

Can’t find the answers you are looking for? Please get in touch with us/ contact us

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