Help & FAQS

Domestic Orders

Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.taneira.com will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.

International Orders

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

NOTE : Indian issued cards will not be accepted for international orders.

1. Visa
2. MasterCard
3. AMEX
4. Diners
5. JCB

We accept the following cards for domestic & international payments

If you are not comfortable making an online payment on www.taneira.com , you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (COD) payment is INR 50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.

Currently Gift Vouchers, Gift Cards are not available on COD.

NOTE : COD is not applicable for International Orders. As per the Indian Govt's rule, denominations of Rs 500 and Rs 1000 are deemed to be illegal tenders effective 9th November 2016. Therefore, these currency notes will not be accepted by our delivery personnel for any orders placed via COD as a payment option.

All products being sold on  www.taneira.com are exactly the same as those being sold in the retail stores.

Currently, we will only deliver products which are available on our website.

You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.

Yes. There could be a price difference in products being sold in the retail stores and on taneira.com. as the tax implication is different for every state.

Orders once placed can only be cancelled prior to shipment. Refer to Cancellation policy

Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return and exchange policy  for details.

Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section Return and exchange policy

You can call us on 1800-266-0123 and write to [email protected] to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.

For international orders, please check the International Order section under Return Policy.

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Return and exchange Policy    section for details.
Call us on 1800-266-0123or write to [email protected] within 7 days of receipt of the product to report the incident.

For international orders, please check the International Order section under Return and exchange policy

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Return and exchange policy  for details.

For International Orders, please check the International Order section under Return and exchange policy.

We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier. For International Orders, please check the International Order section under Return and exchange policy

Titan is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.

The order can be returned within 7 days from the date you received the product. You need to call the customer care on 1800-266-0123or email us at [email protected] stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping.

Take the following step:

a) Pack your order in original packaging and mention your name, order number, and mobile number.

b) Enclose the original invoice, guaranty/warranty card & other tags, if any.

c) Our logistic partner will pick this package from you.

d) Post-inspection, only after we get a go-ahead from the QA (quality assurance) team the refund process will be initiated.

For International Orders, please check the International Orders section under Returns and Exchange policy .

No, you can’t return any product bought from www.taneira.com at any physical store of Titan Company.

Our policy doesn’t allow us to exchange any product.

After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.
For international orders, please check the International Order section under Return and exchange policy

Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 30 working days.
For international orders, please check the International Order section under Return and exchange policy

Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

Once the refund process is initiated, it will take 7-30 working days from the receipt of the returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer).

If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at the time of registration/placement of order. It may take up to 30 working days.
For a refund on COD orders refer to section below under Cash on Delivery.

For International Orders, please check the International Order section under For International Orders, please check the International Order section under Returns and Exchange policy.

We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-108-1100or email us at [email protected]

Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

We do not charge any extra amount for COD service.

All the products featuring on www.taneira.com are available for COD, except gift cards/vouchers.

Currently, orders of cart value between INR 1000 to INR 50,000 for selected pin-code addresses within India are eligible for COD service.

There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

No, you can place maximum of 3 COD orders in a day

Currently we are serving selected pin codes for COD. Please check if we do COD to your Pincode in the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

You need to call the customer care on 1800-266-0123 or email us at [email protected] to cancel your order, but note that the order can be cancelled only before shipping.

Our delivery partners will only accept Indian Rupees. Denominations of old Rs 500 and Rs 1,000 notes which are deemed illegal as on 9th November 2016 will not be accepted

Currently Titan Company Limited through its website www.taneira.com offers delivery to the following countries apart from India:

• Australia
• Bahrain
• Canada
• Germany
• Italy
• Kenya
• Kuwait
• Malaysia
• Nepal
• Netherlands
• New Zealand
• Oman
• Portugal
• Qatar
• Romania
• Saudi Arabia
• Singapore
• South Africa
• Spain
• Sri Lanka
• United Arab Emirates
• United Kingdom
• United States

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.

It will take approximately 2-3 weeks after the confirmation of the order; provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches the destination.

Yes, in case of international order customer will have to bear all the shipping charges. Please refer to our Shipping & Handling Charges under "Shipping Policy" for more details. Please note that all products/consignments are dispatched on the “Delivery Duty Unpaid” (DDU) basis. Our logistics partner will contact you with respect to all the information of the applicable duty to be paid at the destination, before making the delivery of the product,

Yes, for all international orders, your cart value should be maximum of $10000. Shipping charges will be $30 per order.

Currently, we do not accept any returns or exchanges of our products, in case of international orders, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on 1800-266-0123or writing to us on [email protected]

For international orders, currently we do not provide for refund policy. Although, Titan will refund the amount to the customer only under following two circumstances and at the sole discretion of Titan:

1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).

2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Titan like shipment expenses both to and fro, customs paid and any other charges.