Shipping policy

Shipping Policy

Shipping Destinations

In India, Taneira serves to selected cities. Please check if we deliver to your Pincode in the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

We also provide international delivery to the following countries: 

  • Australia
  • Canada
  • Qatar
  • Singapore
  • United Arab Emirates
  • United Kingdom
  • United States

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Shipping and Handling Charges

Domestic Order: We provide free shipping within India.
International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments of apparel exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: “Please do not accept if the package is received in Open/ Tampered condition”. You will find the package sealed with a label saying “Opened for Customs”.
Shipping Partner: Our domestic logistic partner is Blue Dart, Delhivery, Ecom Express & UPS(Our international logistic partner)
NOTE: In case of International order, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.


Track Order

All users have the option to track their orders by clicking on Track Order . The user has to enter the email address used while placing the order and the order number to track the order.
Registered users can and track their orders from the order history section on the account page.
We request all unregistered users to and register today for enhancing your shopping experience.


Time to Deliver:

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders: It takes 7-10 working days from the day of order confirmation to deliver the products within India given that the delivery is not delayed due to governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that the delivery period exceeds the stipulated time, the order is cancelled and the customer is notified of the same. In such cases, the refund is made directly to the customer’s bank account using the same mode the payment was made. Titan Company partners with reputed courier agencies to ensure prompt and secure delivery. Since the delivery of products is address specific, please ensure that the address entered while placing the order is correct.
Important Note: In case the office address is provided for delivery, please make sure that the department details, employee number and direct landline numbers are also provided to prevent any last-minute hassles and failed delivery.
To prevent misplaced delivery, please keep one of the following identity cards for verification:
• Pan card
• Driving License
• Passport
• Voter identification card
• Unique Identification Card (Aadhaar)

 

Delivery Time for International Orders: The product is delivered within 7-21 working days outside India from the day of the order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce a passport or driving license for receiving the delivery. For any customer assistance, you can call on our toll-free number 1800-266-0123 or write to [email protected]

 

Transit Insurance: All goods will be fully insured by Titan Company Limited until they reach you, so your purchase is 100% safe.